Tecsis, with over 20 years of experience, is a company specialized in software solutions for Public Administration and Professional Associations, and is recognized at a national level.
Sportello Ordine is the app chosen by dozens of Professional Associations and used every day by thousands of professionals throughout Italy. A single mobile platform that includes everything needed to manage the relationship with one’s Association: simple, fast, and always accessible.
“In Mabiloft, we found the ideal partner to transform our web platform into a mobile app. The result is a clear and easy-to-use app, free of complications, thanks to their ability to truly understand the needs of both our organization and our users. They translated that understanding into an effective design and a cutting-edge, stable, and scalable app that perfectly complements our existing web application. Together, we’ve created a tool that delivers a concrete and positive impact on people’s lives.”
THE CHALLENGE
Making the service accessible from smartphones
Initial Challenges
- Slow and non-digitized processes
- Lack of an optimized mobile experience
- Complex and cumbersome registration procedures
Objectives
- Digitize the core services of the Professional Associations
- Reduce time and operational complexity
- Ensure accessibility and inclusiveness for all users
Professional Associations needed a simple and intuitive tool that would allow their members to carry out, on mobile, activities traditionally limited to web portals or paper-based procedures. Ensuring accessibility, security, and alignment with Public Administration guidelines was essential.
THE APPROACH
A mobile-first design for faster processes
The project was developed with a user-experience–driven approach and in close collaboration with Tecsis, to create an intuitive, fast, and secure app.
In-depth Analysis
We began with an in-depth analysis of existing processes and a requirements-gathering phase involving discussions with key stakeholders, in order to fully understand users’ real needs.
Mobile-first
We rethought the entire navigation with a mobile-first approach, designing wizards and guided workflows optimized for smartphones, capable of simplifying even the most complex processes.
Access via SPID or CIE
We implemented a secure login system using SPID or CIE, with fast authentication via PIN or biometrics, reducing everyday usage barriers.
RESULT
The solutions that made the difference
New Flutter-based mobile app
lightweight and scalable
Mobile-first navigation
for fast and intuitive use on smartphones
Optimized workflows
reduced completion times
Secure and quick access
SPID/CIE with PIN or biometric login
Personalized experience
interfaces and content tailored to each user
Institutional consistency
design aligned with Public Administration guidelines
Push notification integration
automatic alerts for deadlines, updates, and new information
IMPACT
The Mabiloft touch
A digital service always within reach
The app has drastically improved the efficiency and accessibility of services for professionals, reducing both time and operational complexity. Users can now manage registrations and administrative tasks independently, while administrative offices benefit from a lighter workload and streamlined processes.