Federazione Trentina della Cooperazione (Cooperazione Trentina) is an organization founded in 1895 that provides social and economic support to the local area and the people who live there.
Cooperazione Trentina represents businesses across 5 economic sectors: agriculture, credit, consumer, labour production and services, and social and housing. It operates through several branches: in particular, inCooperazione offers benefits to citizens through discounts, agreements and services available in the area.
Cooperazione Trentina manages the funds of the ESIRA project on behalf of the Tavolo Graziella Anesi.
ESIRA is a project supported by the European Union that brings together 15 organizations in 8 European countries to improve the socio-economic conditions of rural communities. Its focus is on developing social networks and improving the economic situation of the most vulnerable groups in the population.
In Trentino, despite a dynamic economy, rural communities face challenges linked to the mountainous terrain: access to essential services is limited, which also affects job opportunities. That is why the ESIRA project steps in with initiatives aimed at strengthening the social and labour inclusion of the local population.
THE CHALLENGE
Providing quality information while respecting users' privacy
Cooperazione Trentina turned to Mabiloft to develop a platform that would provide verified information, while at the same time also protecting its users.
Initial problems
For the families of people with disabilities, finding support and knowing where to turn can be difficult:
- Sources are not always reliable and up to date.
- The language used to explain things is not always clear.
- In some cases, people feel embarrassed to go to help desks in person.
Goals
The goal was to develop a platform that would give easy access to verified, up-to-date information, in simple terms and with an intuitive UX.
At the same time, the platform also had to respect users' privacy and include accessibility features, given its target audience.
THE INTERVENTION
For the ESIRA project, Cooperazione Trentina decided to turn to Mabiloft. We had already worked together on the inCooperazione app (link to CS), and they had appreciated not only the final product but also the way we worked.
AI with Zero Data Retention
Conversation data is not shared with third parties, and all conversations are deleted after a set period.
Backoffice panel for up-to-date sources
A backoffice makes it easy to update documents, including setting an expiry date (e.g. for benefits that must be applied for by a specific deadline). This way, information that is no longer current is not suggested by the system.
A system that keeps improving answer quality
Answers improve over time thanks to feedback from end users. A testing system makes it possible to review anonymized conversations and check when something goes wrong.
THE RESULT
A new service for the population
A platform where caregivers and people with disabilities can ask questions in plain language and get easy-to-understand answers.
Simple answers
The system is designed to answer in simple terms. It uses everyday words and, where acronyms appear, spells out what they mean.
Up-to-date results
The backoffice makes it possible to manage how long an answer remains valid, so that only relevant, currently valid solutions are suggested.
The right documents
Answers point to the relevant source documents and also provide useful contacts for submitting requests or getting more information.
IMPACT
The Mabiloft touch
Our collaboration with Cooperazione Trentina has always been built on productive dialogue and mutual trust, which shape every stage of the work.
We were glad to contribute to this project serving the most vulnerable groups in the population.
We know how hard it can be to ask for help, and we hope we have made the lives of those who use the service a little better, even if only slightly.